Service

World-class service

ServingIntel offers 24/7/365 support to ensure you have the help you need when you need it. The ServingIntel team provides both coverages for routine needs as well as expertise in specialized skill sets to ensure we always have your back. We use the latest technologies, including remote access software as well as remote maintenance and monitoring, which often alerts us to challenges before you even observe issues.

Unlimited remote support 24/7/365 with an industry-best, 95% calls answered live and 95% first call resolution
Dedicated Account Manager
3 levels of escalation and support to ensure issue resolution
Remote access software to facilitate rapid resolutions
Personal, secure, remote login - Manage from anywhere
Cloud database backup
Commercial grade software security - Dedicated to keeping your business safe
Proactive asset monitoring - We often find issues and eliminate them before they affect you
Proactive software updates to address changing needs
Optional Manager Maintenance at an added cost
Premier Partner Status that offers additional benefits to established partners