eCommerce for Senior Living
Provide your residents with a meal ordering website that allows them to pre-order for dine-in or carryout from any internet-accessible device.
eCommerce for Senior Living. Are You Connected?
ServingIntel's eCommerce for Senior Living provides residents with a meal ordering website that allows them to pre-order for dine-in or carryout from any internet-accessible device. Unlike most online ordering, eCommerce for Senior Living not only captures orders but also has efficient fulfillment in mind by integrating directly with your point-of-sale system and operations without staff interactions, increasing resident satisfaction, reducing labor costs, and improving service.
- Resident-specific login credentials to ensure safety.
- Reduce labor costs and increase order accuracy by eliminating the need for staff to transfer orders to a point-of-sale system.
- Control the ordering experience with point-of-sale integrated modifiers and comments.
- Customize order lead times as a buffer for same-day or future orders.
- Optimize shopping cart resident experience with displayed items, modifiers, comments, etc. before checking out.
- Alleviates bottlenecks at pick up or delivery by allowing checkout without payment.
- Identify eCommerce sales, separate from other transactions, within existing report options.
- Modern web design dynamically adapts for readability on all devices with formats specific to healthcare.
- Adapt capacity/order availability to alleviate bottlenecks and optimize kitchen utilization.
- Manage profitability with customizable convenience fees.
eCommerce Frequently Asked Questions
Does the eCommerce site allow a resident to see their current meal plan balance?
Yes, if the resident's plan uses Meal Plan Credits/Points. This feature is not supported if the resident's plan uses Meal Plan Dollars (inclining or declining).
Can the eCommerce site be accessed by a resident from a community's resident engagement software?
ServingIntel can provide access to a 3rd party company to place our resident's eCommerce application within their resident portal system. Note, not all 3rd party resident programs are supported. A separate scope-of-work will be required for unsupported 3rd party resident portals.
Can single sign-on be implemented for residents to access account information in the resident engagement portal?
Yes, with collaboration between ServingIntel, the engagement platform partner, and the community. Although unlikely, a custom scope-of-work may be required.
What credentials are required for resident sign-in and are other sign-in methods available?
After registration, a resident will only need their room number and PIN to sign-in. Other sign-in methods are anticipated in the future.
Can a family member, friend, or employee use the eCommerce site to order food for the resident?
Yes, but they would need to have the resident login information, and charges would need to be applied to the registered account holder's balance.
Can a resident, family member, or employee order food for themselves on the eCommerce site using a credit card as a form of payment in addition to meal plan credits?
Yes, but, payment options will depend on the customer type setup e.g. residents or employees may have meal plans whereas family members or other guests would be limited to credit card payments.
Can a menu item on the eCommerce site be priced differently than the same item ordered in the dining room?
Yes, tailored or adjusted prices can be easily defined for eCommerce menu items individually or in aggregate while retaining separate dining room pricing.
Can multiple and specific delivery options be provided including specific dining room/table locations or in-room delivery?
Today, the resident has the option of dine-in or carry out. Expanded options are anticipated in the future.
Can multiple orders be entered for future serving periods days/weeks/months in advance?
Yes, but ordering for future dates will be limited to the defined menu availability in your community.
When can I expect my online ordering solution to be available?
We hold a Welcome Call to establish expectations. We do an inspection of your specific POS system database (number of items, number of modifiers, modifiers structure, etc.) to access if it needs major changes to fit our Online ordering method. After you provide all Onboarding Documentation and Credit card/Gift Card Applications, We place your project in our current eCommerce project queue. Typically it takes 60 days from your start date to finish an Online Ordering site. We will conduct review meetings with you, and we ask for final approvals from you in that time frame. More accurate delivery time estimates can be provided upon request.
Can delivery charges and/or custom pricing be added to online orders?
Yes, delivery fees, custom pricing for online items (ie +$ .025), and additionally Modifiers (ie Takeout Silverware) can be added per order or item
What is expected of me as the Chef/Executive Director?
As the Chef/Executive Director you need to define menu item availability & exclusions, online menu item pricing, potential modifier groups, potential online item modifier changes, delivery & pick-up dates & times, menu item photos, design theme of your Web pages. etc.
What payment methods can be accepted?
Visa, Mastercard, Amex, Discover, Meal Plan, Gift Cards (this is an addon, priced separately)
Does eCommerce include mobile capability?
Yes
What customization options will I be provided?
Menu item availability & exclusions, online menu item pricing, potential modifier groups, potential online item modifier changes, delivery & pick-up dates & times, delivery zones, menu item photos, etc.
How will eCommerce increase my revenue?
eCommerce provides the opportunity to expand your sales beyond on premise dining or ordering in two key ways. Increased demand can be created through broader awareness and or ease of access that can be achieved through a web presence. Pickup or delivery options address the increasing consumer desire for convenience in our increasingly time constrained lives and may be leveraged to expand your peak operating windows. Additionally, you may be able to achieve additional throughput from your kitchen once your sales are not constrained by the capacity and turns in your physical dining room. As always, these impacts will be dependent upon the management decisions you make to drive additional revenue and avoid cannibalizing current revenue.
Does eCommerce include a loyalty program?
No. eCommerce does not include loyalty features but loyalty features can be accessed and integrated into your eCommerce site through the purchase of ServingIntel’s eLoyalty product. The features of this product are outlined separately.
Who maintains the community's eCommerce portion of the website? (Do I need to hire a designer, someone to handle updates?)
The Chef/Executive Director controls their online menu items, online modifier groups, online menu item modifiers, online menu item pricing, and online menu item photos.
Will the eCommerce site look like my current website?
Yes, we can use your current theme if you desire. We will insert online ordering functionality into your existing website. Or we can design a website for you for an additional fee and incorporate the online ordering functionality as well.
Do my residents need to create an account or some other login credentials?
Your residents can choose to use a guest account or create their own account which will recognize them during their next online order.
