Best-In-Class Service and Support
Unlimited remote support 24/7/365 with an industry-best, 95% calls answered live and 95% first call resolution.
3 Levels of escalation and support to ensure issue resolution.
Remote access software license via ConnectWise Control.
Personal, secure, remote login - Manage from anywhere!
Cloud database backup - Redundancy to on-site DB backups.
Commercial grade software security - Dedicated to keeping your business safe.
Proactive asset monitoring - We often find issues and eliminate them before they affect you.
Proactive software updates to address changing needs.
Onsite Level 2 support accrual - Personal, dedicated relationship managers to truly partner with you.
40%+ labor discounts on needs that go beyond the scope of the plan e.g. install of new purchases.
Optional menu maintenance at an added cost: Data entry & maintenance of menu database.
