eCommerce FAQ

When can I expect my online ordering solution to be available?

We hold a Welcome Call to establish expectations. We do an inspection of your specific POS system database (number of items, number of modifiers, modifiers structure, etc.) to assess the degree of changes required to work effectively for online ordering. After you provide all onboarding documentation and Credit Card/Gift Card Applications, we place your project in our current eCommerce project queue. Typically it takes less than 60 days from start to finish. We will conduct review meetings with you, and we ask for final approvals from you in that time frame. More specific expected delivery estimates can be provided upon request.

Can delivery charges and/or custom pricing be added to online orders?

Yes, delivery fees, custom pricing for online items (ie +$ .025), and additionally Modifiers (ie Takeout Silverware) can be added per order or item

What is expected of me as the owner?

eCommerce is the internet presence that sells your menu to the online consumer. As the owner/GM, we will need your feedback on menu item availability & exclusions, online menu item pricing, potential modifier groups, potential online item modifier changes, delivery & pick-up dates & times, delivery zones, menu item photos, design themes etc. Your advanced consideration of these items will accelerate our fulfillment.

What payment methods can be accepted (credit cards, gift cards, other)?

Visa, Mastercard, Amex, Discover, Gift Cards (this is an addon, priced separately)

Does eCommerce include mobile capability?

Yes

What customization options will I be provided?

Menu item availability & exclusions, online menu item pricing, potential modifier groups, potential online item modifier changes, delivery & pick-up dates & times, delivery zones, menu item photos, etc.

How will eCommerce increase my revenue?

eCommerce provides the opportunity to expand your sales beyond on premise dining or ordering in two key ways. Increased demand can be created through broader awareness and or ease of access that can be achieved through a web presence. Pickup or delivery options address the increasing consumer desire for convenience in our increasingly time constrained lives and may be leveraged to expand your peak operating windows. Additionally, you may be able to achieve additional throughput from your kitchen once your sales are not constrained by the capacity and turns in your physical dining room. As always, these impacts will be dependent upon the management decisions you make to drive additional revenue and avoid cannibalizing current revenue.

Does eCommerce include a loyalty program?

No. eCommerce does not include loyalty features but loyalty features can be accessed and integrated into your eCommerce site through the purchase of ServingIntel’s eLoyalty product. The features of this product are outlined separately.

Who maintains the restaurant's eCommerce portion of the website? (Do I need to hire a designer, someone to handle updates?)

The owner/GM controls their online menu items, online modifier groups, online menu item modifiers, online menu item pricing, and online menu item photos.

Will the eCommerce site look like my current website?

Yes, we can use your current theme if you desire. We will insert online ordering functionality into your existing website. Or we can design a website for you for an additional fee and incorporate the online ordering functionality as well.

Do my customers need to create an account or some other login credentials?

Your customers can choose to use a guest account or create their own account which will recognize them during their next online order.

What product limitations should I be aware of?

Credit card processing limited to single credit card payments.
Incoming online orders can not be paused or unpaused automatically.
Printing is limited to a single defined scheme; use of multiple printer schemes is not supported (eg Fast (4 stations) vs Slow (2 stations)).

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eCommerce Frequently Asked Questions